Effective Date: 15/6/2026

1. Introduction

Bulbel Property Management ("we", "our", or "us") is committed to protecting the privacy and confidentiality of personal information entrusted to us.

This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services, accessing our website, or communicating with us, you consent to the collection and handling of your personal information as described in this Privacy Policy.

2. The Information We Collect

We may collect personal information that is reasonably necessary for the provision of our services, including:

Full name

Residential and postal address

Telephone number

Email address

We may also collect information about your use of our website, including IP addresses, browser type, device information, and website usage data through cookies and analytics tools.

3. How We Collect Personal Information

We collect personal information directly from you when you:

Contact us by phone, email, or online enquiry forms

Engage our property management or virtual administration services

Attend meetings or consultations

Visit our website

Interact with us through social media channels

We may also collect information from third parties where permitted by law, including:

Property owners and landlords

Real estate agencies

Tenants and prospective tenants

Contractors and service providers

Publicly available sources

4. Why We Collect Personal Information

We collect, hold, use, and disclose personal information for purposes including:

Providing property management support services

Conducting inspections and preparing reports

Managing leases and tenancy documentation

Monitoring compliance requirements

Coordinating maintenance and repairs

Managing rental arrears and tribunal preparation

Communicating with clients, tenants, contractors, and service providers

Processing invoices and payments

Responding to enquiries and feedback

Complying with legal and regulatory obligations

Improving our services and website functionality

5. Disclosure of Personal Information

We may disclose your personal information to:

Property owners and their authorised representatives

Real estate agencies and property managers

Tenants and prospective tenants where required

Tradespeople, contractors, and service providers

Software providers and cloud-based platforms

Professional advisers, including accountants and legal representatives

Government authorities, regulators, or tribunals

Other parties where required or authorised by law

We take reasonable steps to ensure third parties handle personal information securely and in accordance with applicable privacy laws.

6. Overseas Disclosure

Some of our software providers or cloud storage platforms may store information on servers located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients comply with privacy obligations consistent with Australian privacy laws.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures may include:

Secure software systems and cloud platforms

Password protection and multi-factor authentication

Restricted access to personal information

Secure document storage

Staff training and confidentiality obligations

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required by law to retain it.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or out of date.

Requests should be made in writing using the contact details provided below.

We may refuse access in certain circumstances permitted by law.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand website traffic.

You may adjust your browser settings to disable cookies; however, this may affect website functionality.

10. Complaints

If you have concerns about how we handle your personal information, please contact us in writing.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or services.

The latest version will always be available on our website.

12. Contact Us

Bulbel Property Management

Email: annie@bulbelpropertymanagement.com.au

Phone: 0426986635

Website: www.bulbelpropertymanagement.com.au

Postal Address: 77 River Road, Ermington NSW 2115

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us using the details above.